bzbuzz Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data bzbuzz collects when you use our platform, why we collect it, how we store and protect it, and what rights you hold over your own information. We are committed to handling your data with transparency and care.
This Privacy Policy ("Policy") is issued by bzbuzz ("we", "us", "our") and applies to all visitors, registered members, and players ("you", "the user") of the bzbuzz platform available at bzbuzz.app. This Policy governs the collection, use, storage, sharing, and protection of your personal data in connection with your use of any bzbuzz product or service, including sports betting, live casino, slots, crash games, and all associated bonus or promotional programmes.
bzbuzz is committed to protecting your privacy and processing your personal data responsibly. We collect only the information that is necessary to operate our platform safely, deliver our services to you, comply with applicable legal obligations, and improve the overall bzbuzz experience. We do not sell your personal data to third parties for their own marketing purposes.
By registering a bzbuzz account or continuing to use our platform after this Policy has been published, you acknowledge that you have read and understood how we handle your personal data. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact our support team to close your account.
1 Data We Collect
bzbuzz collects personal data from you in several ways: directly when you register and use our platform, automatically through technical systems as you browse and play, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of data we collect are described below.
Registration and Account Data
When you create a bzbuzz account, we collect the information you provide during the registration process. This includes:
- Your full legal name, as it appears on a government-issued identity document
- Your date of birth, used to confirm you are aged 18 or above
- Your email address and mobile phone number
- Your residential address in Bangladesh
- Your chosen username and encrypted password
- Your preferred currency (Bangladeshi Taka / BDT)
Identity Verification (KYC) Data
As part of our Know Your Customer process, we may request and retain copies of:
- Government-issued photo identification (National ID card, passport, or driving licence)
- Proof of residential address (utility bill, bank statement, or official correspondence no older than three months)
- Proof of payment method ownership (screenshots or confirmation from bKash, Nagad, Rocket, Upay, or your card-issuing bank)
- Source-of-funds documentation where required by our internal risk assessment procedures
Financial Transaction Data
We collect data relating to every financial transaction you make on the bzbuzz platform, including:
- Deposit amounts, timestamps, and payment method identifiers (e.g., masked bKash or Nagad mobile number)
- Withdrawal requests, amounts, approval status, and destination payment method
- Bonus credits, wagering activity, and cashback calculations
- Account balance history
We do not store full card numbers, CVV codes, or full mobile banking PINs. Payment authentication data is handled directly by your payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and is not passed to bzbuzz in unencrypted form.
Gaming and Behavioural Data
We record data relating to your activity on the bzbuzz platform in order to operate our games fairly, detect prohibited conduct, and provide responsible gaming features. This includes:
- Games played, bet amounts, outcomes, session duration, and win/loss records
- Sports betting markets selected, odds accepted, and settlement results
- Responsible gaming tool usage (deposit limits set, session time reminders activated, self-exclusion requests)
- Customer support interactions, including chat logs and email correspondence
- Promotional offer participation and bonus claim history
Technical and Device Data
When you access the bzbuzz platform, our systems automatically collect certain technical information. This includes:
- Your IP address and approximate geographic location derived from it
- Device type, operating system, browser type and version
- Screen resolution and device language settings
- Pages visited on bzbuzz.app, referral URL, and navigation path
- Session start and end timestamps
- Error logs and crash reports
| Data Category | Examples | Collection Method |
|---|---|---|
| Account Data | Name, email, date of birth, address | Provided by you at registration |
| KYC Data | National ID, proof of address, payment proof | Uploaded by you on request |
| Financial Data | Deposit/withdrawal records, masked payment IDs | Generated automatically on transaction |
| Gaming Data | Bets placed, games played, session history | Recorded automatically during play |
| Technical Data | IP address, device type, browser version | Collected automatically via server logs |
| Communications | Support chat logs, email correspondence | Recorded when you contact us |
2 How We Use Your Data
bzbuzz uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below. The primary legal bases on which we process your data are: performance of a contract (operating your account and delivering our services), compliance with legal obligations, legitimate interests (platform security, fraud prevention, and service improvement), and your consent where applicable.
Service Delivery and Account Management
The majority of your personal data is used to operate and manage your bzbuzz account and deliver the services you have requested. This includes processing your registration, verifying your identity, managing deposits and withdrawals via bKash and Nagad, settling your bets and game outcomes, applying bonuses to your account, and responding to your customer support enquiries.
Security, Fraud Prevention, and Compliance
bzbuzz processes your data — including technical data, financial transaction data, and gaming behaviour — to detect and prevent fraudulent activity, money laundering, multi-accounting, and bonus abuse. We may share data with payment processors and verification partners for this purpose. We also process data to comply with our obligations under applicable anti-money-laundering and responsible gaming frameworks.
Responsible Gaming
Your gaming behaviour data and account history are used to monitor for indicators of problem gambling. Where our systems or customer support team identify potential concerns, we may proactively contact you or apply responsible gaming measures to your account. This processing is carried out in your interest and in the interest of safe gambling practices.
Communications and Promotions
We use your contact details — email address and mobile number — to send you transactional messages (deposit confirmations, withdrawal notifications, account alerts) and, where you have consented, promotional communications about bzbuzz offers, bonuses, and seasonal campaigns. You may withdraw consent for promotional communications at any time by contacting our support team or updating your account preferences.
Platform Improvement and Analytics
Aggregated and anonymised data derived from user behaviour is used to analyse platform performance, improve game offerings, optimise our deposit and withdrawal flow, and enhance the overall bzbuzz user experience. This analysis does not identify individual users.
3 Data Sharing & Disclosure
bzbuzz shares your personal data only in the circumstances described below. In all cases, we require that any third party receiving your data maintains appropriate security standards and uses the data solely for the stated purpose.
Payment Processing Partners
To process your deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or the relevant card network (Visa or Mastercard). This data is limited to the transaction amount, your account reference, and the payment method identifier needed to route the payment. Your payment provider's own privacy policy governs how they handle data on their side of the transaction.
Identity Verification Providers
Where bzbuzz uses a third-party identity verification or KYC service to validate your submitted documents, that provider will receive copies of the documents you submit. All such providers are contractually bound to process the documents solely for verification purposes and to maintain appropriate data security standards.
Technology and Infrastructure Partners
bzbuzz operates on cloud-based server infrastructure. Our hosting and data storage providers may process your data as part of platform operation. These providers act as data processors under our direction and may not use your data for their own purposes. We select providers that maintain high standards of data security and confidentiality.
Game Content Providers
Some games available on bzbuzz are supplied by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session data (game ID, bet amount, outcome) necessary to deliver and settle the game. Game providers do not receive your full personal profile or payment details.
Legal and Regulatory Disclosure
bzbuzz may disclose your personal data to law enforcement authorities, regulatory bodies, or other authorised third parties where we are legally required to do so, where disclosure is necessary to protect the rights or safety of bzbuzz or other users, or where disclosure is required in connection with legal proceedings.
Business Transfers
In the event that bzbuzz undergoes a merger, acquisition, or sale of assets, user data held by bzbuzz may be transferred to the acquiring entity as part of that transaction. We will endeavour to notify affected users of any such transfer and to ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this Policy.
4 Cookies & Tracking
bzbuzz uses cookies and similar tracking technologies on bzbuzz.app to ensure the platform functions correctly, to maintain your login session, and to understand how the site is being used so that we can improve it. A cookie is a small text file placed on your device by a web server when you visit a website.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Keep you logged in, maintain session state, route requests to the correct server, remember your account region (Bangladesh) | Session / up to 24 hours |
| Functional | Remember your language preference (English), last-played games, responsible gaming settings, display preferences | Up to 30 days |
| Analytics | Measure page visit frequency, identify popular game categories, detect navigation errors, and generate aggregated performance reports | Up to 13 months |
| Security | Detect fraudulent login attempts, flag unusual session behaviour, support two-factor authentication flows | Session / up to 7 days |
Managing Cookies
You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please be aware that disabling strictly necessary cookies will impair the functionality of bzbuzz.app — in particular, you will not be able to remain logged in to your account.
Instructions for managing cookies in the most common browsers are available from the browser developer's help documentation. Clearing cookies does not delete your bzbuzz account or any of the personal data we hold about you — it only removes the locally stored cookie files from your device.
5 Data Security
bzbuzz takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. While no data transmission over the internet can be guaranteed to be completely secure, we maintain industry-standard protections across all areas of our platform.
Technical Security Measures
- SSL/TLS Encryption: All data transmitted between your device and bzbuzz.app is encrypted using Transport Layer Security (TLS). The padlock icon in your browser confirms that your connection is encrypted.
- Password Hashing: Your bzbuzz account password is never stored in plain text. It is hashed using a one-way cryptographic algorithm before being stored, meaning that even bzbuzz staff cannot view your actual password.
- Access Controls: Access to personal data held by bzbuzz is restricted to staff members who require it to perform their job functions. Access is controlled by role-based permissions and is logged for audit purposes.
- Database Encryption: Sensitive data fields — including identity document copies and financial identifiers — are encrypted at rest within our database infrastructure.
- Intrusion Detection: Our platform infrastructure is monitored continuously for unusual access patterns, login anomalies, and potential security incidents.
Organisational Security Measures
- Staff who handle personal data are subject to confidentiality obligations
- Regular internal reviews of data handling procedures and access controls
- Third-party data processors are vetted for security compliance before onboarding
- Data breach response procedures are in place to identify, contain, and notify users of any significant data security incident
Your Role in Account Security
You are responsible for keeping your bzbuzz login credentials confidential. You should choose a strong, unique password for your bzbuzz account and avoid reusing passwords from other websites. bzbuzz will never ask you for your password via email, live chat, or phone call. If you receive any communication purporting to be from bzbuzz that asks for your password or financial details, treat it as suspicious and contact our support team immediately.
6 Data Retention
bzbuzz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. Retention periods vary depending on the category of data and the reason for which it was collected.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Registration Data | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| KYC / Identity Documents | Duration of account + 5 years after closure | Anti-money-laundering compliance |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming and Betting History | Duration of account + 3 years after closure | Dispute resolution, responsible gaming monitoring |
| Technical / Server Logs | 90 days from collection | Security monitoring and incident investigation |
| Support Communications | 3 years from last interaction | Quality assurance and dispute reference |
| Analytics Data (aggregated) | Up to 26 months from collection | Platform performance improvement |
When the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data — from which individual users cannot be identified — may be retained indefinitely for statistical and research purposes.
Account Closure and Data Deletion
Closing your bzbuzz account does not result in the immediate deletion of all data we hold about you. As the table above indicates, certain data categories — particularly financial records and KYC documents — must be retained for defined periods after account closure to comply with legal obligations. During the applicable retention period, your data is held securely and is not used for any active marketing or profiling purposes. Once the retention period expires, the data is permanently deleted.
7 Your Privacy Rights
As a bzbuzz user, you have a number of rights with respect to the personal data we hold about you. bzbuzz respects these rights and will respond to all valid requests within a reasonable timeframe. To exercise any of the rights described below, please contact our support team at support@bzbuzz.app.
Right to Access
You have the right to request a copy of the personal data bzbuzz holds about you. On receipt of a verified request, we will provide you with a summary of the data categories we hold, the purposes for which they are processed, and — where technically feasible — a copy of the underlying data itself. We may ask you to verify your identity before processing an access request.
Right to Correction
If any of the personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update many of your account details directly through your bzbuzz account settings. For changes that cannot be made through the account interface — such as corrections to your registered name or date of birth — please contact our support team with supporting documentation.
Right to Erasure
You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and no other legal basis for processing exists. Please note that this right is subject to our legal retention obligations described in Section 6. We cannot erase data that we are legally required to retain, but we will erase all data that falls outside those mandatory retention categories upon a valid request.
Right to Restrict Processing
In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you have the right to request that we restrict the processing of your data. During a restriction period, we will continue to store your data but will not actively process it beyond what is required by law.
Right to Data Portability
Where technically feasible, you have the right to receive a copy of the personal data you have provided to bzbuzz in a structured, commonly used, and machine-readable format. You may request this through our support team.
Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. On receipt of an objection, we will immediately stop using your data for marketing communications. This will not affect any transactional communications that are necessary to operate your account.
Responsible Gaming Data Requests
If you have applied a self-exclusion or cooling-off period to your account, your responsible gaming data is handled with additional care. Requests to remove self-exclusion records or reduce a self-exclusion period are subject to our Responsible Gaming Policy and a mandatory reflection period, to protect your long-term wellbeing.
8 Policy Updates & Contact
bzbuzz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When a material change is made to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the email address held on their account.
We encourage you to review this Privacy Policy periodically to stay informed about how bzbuzz is handling your data. Continued use of the bzbuzz platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
Previous Versions
Previous versions of the bzbuzz Privacy Policy are retained in our internal records. If you wish to review a prior version of this Policy, please contact our support team and we will provide the relevant version upon your verified request.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bzbuzz handles your personal data, please contact our support team. We aim to resolve all privacy-related enquiries promptly and thoroughly.
- Email: support@bzbuzz.app (plain text — not a clickable link)
- Language of correspondence: English
- Response time: Within 5 business days for general enquiries; within 30 days for formal rights requests
- Business hours: Customer support is available 24 hours a day, 7 days a week via live chat on the bzbuzz platform
Your Data, Our Commitment
A quick overview of the core privacy principles that guide how bzbuzz handles your personal information every day.
All data exchanged between your device and bzbuzz.app travels over an encrypted TLS connection. The padlock in your browser confirms your session is secure at all times — on mobile or desktop, whether you are depositing via bKash or placing a cricket bet.
Your bzbuzz password is hashed with a one-way cryptographic algorithm the moment you create it. Not even our support team can see your actual password. If you ever forget it, the only option is a secure reset — there is no "look up" option.
bzbuzz does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Data sharing is strictly limited to what is necessary to process your payments and verify your identity.
Sensitive data fields — including identity document images and financial identifiers — are encrypted in our database at rest, adding a second layer of protection beyond access controls and network-level security.
b zbuzz gives you meaningful control over your personal data. You can request access, correction, or erasure of your data at any time. You can opt out of marketing communications instantly. Formal privacy rights requests are handled within 30 days.
bzbuzz does not hold your data indefinitely. Each data category has a defined retention period tied to legal obligations or operational need. Once that period expires, your data is securely and permanently deleted from our systems.
Ready to Explore bzbuzz?
Now that you know how we protect your data, dive into everything bzbuzz has to offer — from live cricket betting and premium slots to an immersive live casino experience. Your information is safe with us.